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Contact us

There are heaps of ways to reach us whether you just want to email us to give us a compliment, or if you want to make an appointment with your closest Branch Manager about a home loan.

Whatever it is, we’re here.

Branch locator Branch Locator
In here there’s information on where our branches are, their opening times, our Branch Manager’s details, the opportunity for you to make an appointment, plus a few other bits and pieces. We even put maps in for you.
ATM locator ATM Locator
Now that ATM Direct Charging has come into play and you want to find out where the Queensland Country ATMs are so you avoid fees from other institutions, just use this tool.
Phone our contact centre Contact Centre
Our Contact Centre is available to assist you with all your enquiries. Reach us on 1800 075 078.
Head Office Head Office
If you want to call our head office directly for a particular matter… then this is the right place to find out these details.
Email us

Email Us
If don’t have time to visit our branch or call us and you'd like to share a compliment, ask a question or make a complaint, you can drop us a line via email. Your email will be forwarded immediately to the relevant area for follow up. Complaints can also be sent in writing addressed to:

Complaints officer - Queensland Country Credit Union Ltd, PO Box 679, Aitkenvale, Qld 4814.

For more information please see the complaints handling process document link below.

Phone Banking (from a land line): 1300 722 812
Phone Banking (from a mobile): 4728 2666

Lost or Stolen Visa Card Hotline
If you have lost or had your Visa card stolen, please contact your local branch during business hours. If you need to report your card lost or stolen outside business hours, please phone 1800 621 199 or (02) 9959 7686.

Our Commitment to Resolving Member Complaints

We are committed to providing our Members with superior service. If you are dissatisfied for some reason about service you receive or any products or service you may have with us, we will do our absolute best to ensure we achieve a resolution that you are happy with.