contact us

There are heaps of ways to reach us whether you just want to email us to give us a compliment, or if you want to make an appointment with your closest Branch Manager about a home loan.

Whatever it is, we’re here.

	Branch Locator In here there’s information on where our branches are, their opening times, our Branch Manager’s details, the opportunity for you to make an appointment, plus a few other bits and pieces. We even put  maps in for you.
	ATM Locator Now that ATM Direct Charging has come into play and you want to find out where the Queensland Country ATMs are so you avoid fees from other institutions, just use this tool.
	Head Office If you want to call our head office directly for a particular matter… then this is the right place to find out these details.
	Email Us Or if you just feel like dropping us a line via email about a compliment, complaint or query you have and don’t have time to visit our branch or call us, just use the form below.

Phone Banking (from a land line): 1300 722 812
Phone Banking (from a mobile): 4728 2666

Lost or Stolen Visa Card Hotline
If you have lost or had your Visa card stolen, please contact your local branch during business hours.  If you need to report your card lost or stolen outside business hours, please phone 1800 621 199 or (02) 9959 7686.

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Our Commitment to Resolving Member Complaints

We are committed to providing our Members with superior service. If you are dissatisfied for some reason about service you receive or any products or service you may have with us, we will do our absolute best to ensure we achieve a resolution that you are happy with.

Important information on our complaints handling process