Mutual Banking Code

On 1 July 2009, a new Mutual Banking Code of Practice came into effect to replace the Credit Union Code of Practice.  This new Code, which Queensland Country Credit Union has adopted, sets a standard of best practice for our dealings with you as your financial service provider, and outlines 10 key promises to you, our owners.

Queensland Country is dedicated to making a positive difference in the lives of our Members and the communities they live in, and adopting this new Code of Practice is a confirmation of our commitment to dealing with our Members in a responsible and professional manner.

Read the new Mutual Banking Code of Practice.

Being part of the Visa card scheme also allows us to investigate any Visa credit or debit card transactions which you want to dispute, and subsequently we can charge back these funds if your claim fits within the Chargeback Rules.  For more details, please read our General Information on Chargebacks fact sheet.