traveling overseas

Queensland Country’s credit cards and debit cards can be great travel companions. Why? Because Queensland Country’s Visa cards give you access to over 1 million ATMs and 24 million merchants in 170 countries, providing you with easy access to funds whether you’re holidaying overseas or simply buying your weekly groceries. With over one billion cards in circulation worldwide, Visa is the preferred way to make purchases and is the most widely held card in the world. Your CueCard is also widely accepted throughout the world on the Cirrus and Maestro network so can be used at any ATM displayed these symbols which are shown on your CueCard. Foreign Currency and Cash Passport Taking a combination of foreign currency, Cash passport card, and your Queensland Country debit and/or credit card will help minimise the risk of being left without access to money overseas. We can arrange for foreign currency or a Cash Passport card for you and can also provide banknotes for over 35 countries in a variety of denominations. The Cash Passport is a pre-paid, PIN protected card that enables you to obtain local currency from overseas ATMs. We act as an agent for Travelex for this service along with other third party providers.  Managing your money overseas Internet Banking is a great way to manage your funds overseas so you can check up on any transactions that you’ve made. You can make payments, transfers and the like, exactly the same as if you were still in Australia. Wherever possible, you should try to avoid accessing Internet Banking from a public computer. But if you do while you are away, make sure you:

•  Check the computer has current anti-virus and firewall protection, as Trojan viruses or spyware can steal passwords and account numbers.
• Log-out completely when you finish.

Using your card in ‘chip and PIN’ areas overseas
In some countries, ‘chip and PIN’ credit cards have been introduced. A credit card without a chip can continue to be used in the same locations as a chip credit card. However, in some countries you may be asked to use your PIN instead of signing to authorise your purchase or you may even be asked for both a PIN and a signature. For this reason, we recommend that you always know your PIN when traveling overseas.

Customers traveling to the UK or Europe should not be concerned about card acceptance if they have a non-chip credit card. Merchants should continue to accept foreign-issued, non-chip cards. In addition, payment terminals being used in the UK and Europe can identify a non-chip card. When the card is inserted, the terminal will know if a PIN or signature is required and will provide prompts accordingly. If you encounter a problem with a merchant, you can ask them to swipe the card and follow the prompts on the terminal.

Visa also provide further information on tips when traveling overseas.

Assistance with your card
If you require assistance with your Visa card when overseas, please call Visa Global Customer Assistance on+61 443 641 2004. They are available 24 hours a day, 7 days a week.

Visa cardholder's have access to Visa Global Customer Assistance Service

Travel Insurance
As exciting and fascinating as traveling overseas is, it’s important to prepare for any unexpected events that may happen when you’re in another country.

We can arrange travel insurance for you so you can travel with peace of mind knowing that you’re covered for anything that might happen.

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