Traveling overseas
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Queensland Country’s credit cards and debit cards can be great travel companions. Why? Because Queensland Country’s Visa cards give you access to over 1 million ATMs and 24 million merchants in 170 countries, providing you with easy access to funds whether you’re holidaying overseas or simply buying your weekly groceries. With over one billion cards in circulation worldwide, Visa is the preferred way to make purchases and is the most widely held card in the world. Your CueCard is also widely accepted throughout the world on the Cirrus and Maestro network so can be used at any ATM displayed these symbols which are shown on your CueCard. Plan how you'll access your funds overseas We recommend that you take more than one source of funds when travelling overseas, so if one is lost, stolen or inaccessible you will still have another option to access cash for travelling expenses. Foreign Currency and Cash Passport We can arrange for foreign currency or a Cash Passport card for you and can also provide banknotes for over 35 countries in a variety of denominations. The Cash Passport is a pre-paid, PIN protected card that enables you to obtain local currency from overseas ATMs. We act as an agent for Travelex for this service, along with other third party providers. Managing your money overseas
Internet Banking is a great way to manage your funds overseas so you can check up on any transactions that you’ve made. You can make payments, transfers to and from your accounts and more, exactly the same as if you were still in Australia. Wherever possible, you should try to avoid accessing Internet Banking from a public computer. But if you do while you're away, make sure you:
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Using your card in ‘chip and PIN’ areas overseas
Many countries have ‘chip and PIN’ credit cards. A credit card without a chip can continue to be used in the same locations as a chip credit card. However, in some countries you may be asked to use your PIN instead of signing to authorise your purchase or you may even be asked for both a PIN and a signature. For this reason, we recommend that you always know your PIN when traveling overseas.
Customers traveling to the UK or Europe should not be concerned about card acceptance if they have a non-chip credit card. Merchants should continue to accept foreign-issued, non-chip cards. In addition, payment terminals being used in the UK and Europe can identify a non-chip card. When the card is inserted, the terminal will know if a PIN or signature is required and will provide prompts accordingly. If you encounter a problem with a merchant, you can ask them to swipe the card and follow the prompts on the terminal.
Visa also provide further information on tips when traveling overseas.
Assistance with your card
If you require assistance with your Visa card when overseas, please call Visa Global Customer Assistance on+61 443 641 2004. They are available 24 hours a day, 7 days a week.
Visa cardholders have access to Visa Global Customer Assistance Service
Travel Insurance
As exciting and fascinating as traveling overseas is, it’s important to prepare for any unexpected events that may happen when you’re in another country.
We can arrange travel insurance for you so you can travel with peace of mind knowing that you’re covered for anything that might happen. (Travelex Limited ABN 36 004 179 953)
Paying your usual bills while you're away
It's a good idea to pay any current bills you can before you travel, and set up your billers in case you need to pay a bill through online banking while you're away. If you use online banking, you may be sent an SMS to confirm the transaction, which may not be possible if you're not using your usual mobile phone number, and you won't be able to complete the transaction.
Take a photocopy of your important documents
Keep a photocopy of your passport, your debit and credit cards and any other important documents at home with a trusted frend or relative, and a copy in a separate bag to the originals while travelling. This will make it easier for you to arrange replacements if you need to.
Smart Traveller
Register with smarttraveller.gov.au to receive travel advice updates and to help the Australian Department of Foreign Affairs contact you in an emergency.
Stay in touch with Queensland Country
Very important: Queensland Country monitors your transactions to protect you against fraud on your account, so if you're going overseas, let us know where and when you are travelling. Provide us with details of the mobile phone number and email address that we can contact you on if we need to do so, and remember to stay in touch if you have any unexpected changes to your travel plans.
If our card is used in an unexpected location, we may put a temporary block on access to your account until we can contact you to confirm the transaction is deliberate. If you have more than one source of funds, you will still be able to enjoy your holiday, while knowing steps are being taken to protect your funds against fraud.
Please do not hesitate to contact your local branch or our Contact Centre on 1800 075 078 for any travel enquiries.
