Queenslanders are tough, but we’re going through a very tough time at the moment with the recent flooding across Queensland leaving behind devastation as the water receded.

We’ve been saddened to see the impact this significant rain event and flooding has had on our communities and are doing what we can to assist our Members to get back on their feet as soon as possible.

Community assistance

Queensland Country has joined with a number of local businesses in pledging support to the flood assistance being provided by Givit – Good for Good Causes. A total donation of $50,000 has been made on behalf of Queensland Country Credit Union and Queensland Country Health Fund.

Members wishing to support flood affected families across Queensland can donate too via GIVIT’s online Queensland Flooding Appeal.

Queensland Country direct assistance for flood affected Members


Lending products

If you have any type of lending with Queensland Country and you feel you will not be able to make the agreed repayments now or in the future, please contact your Local Branch Manager or call our contact centre on 1800 075 078 to discuss what Queensland Country can do to help you. We can offer varying types of financial relief, including:

  • deferment of repayments for up to three months;
  • placing the loan on interest only; or
  • restructuring your loan to reduce repayments.

General Insurance

Our insurance partner, CGU Insurance, are available now to take your claims by calling 132 480. CGU have significant experience dealing with natural disasters and are prepared with a team of assessors already on the ground inspecting damage to impacted properties.

If damage to your home or business has occurred, please document all damage for insurance purposes. Using photos or video is the best way to do this.


Health insurance

Your health is our priority. If you have been affected by the recent floods and will have difficulty meeting your health insurance premiums, please get in contact with our team to talk through options available for you.

Phone 1800 813 415


Recovery hub and other

Immediately following the floods, an emergency services hub was established to provide services to flood affected residents in Townsville. Queensland Country was able to mobilise a team to be available to assist Members at the Hub.

Other information on the government assistance available to flood affected Members is available on the State Government and Federal Government websites.

About Givit

GIVIT is a national online not-for-profit connecting those who need with those willing to give. Through its website givit.org.au, trusted Australian charities are supported as they request essential, quality items on behalf of their clients. GIVIT matches their needs with public and corporate generosity, facilitating quality goods to reach our most vulnerable, impoverished and marginalised individuals in a safe, easy and timely manner.

GIVIT, in partnership with the Queensland Government and Townsville City Council, is managing all offers of assistance for the Queensland Floods. We have managed donations and appeals for all recent major Queensland disaster events including the Brisbane Floods, Tropical Cyclone Debbie, the recent Gladstone fires and both the Ravenshoe and Dreamworld tragedies.

Queensland Flood Appeal

  • 100% of money received is used to support residents affected by the flood. GIVIT does not take administration fees. All operational costs are covered by government contracts and corporate sponsors.
  • Donations made via GIVIT will provide critical and immediate support to residents impacted by the flooding as well as providing longer recovery support to re-establish homes and help communities recover.
  • GIVIT works closely with local agencies, charities and community groups to identify the true need within the community. Partners for this event include: Townsville City Council, Department of Communities, Lifeline, the Australian Red Cross, Salvation Army, St Vincent de Paul Society as well as a range of smaller neighbourhood centres and community groups – GIVIT is the “charity for charities”.
  • In order to support the economic recover of affected communities, GIVIT is committed to purchasing from local retailers wherever possible.

To help communities affected by serious flooding in Queensland please donate funds, goods and services online at givit.org.au/qldfloods or via your nearest Queensland Country Credit Union branch.