• Account & Access Facility Conditions of Use

    17 Oct 2018, 8:53AM

    We have new Account & Access Facility Conditions of Use. By continuing to bank with us after 1 December 2018 you will be taken to have accepted these new Conditions of Use.

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    Click here to read or download new Account & Access Facility Conditions of Use.  By continuing to bank with us after 1 December 2018  you will be taken to have accepted these new Conditions of Use.

  • Be Scam Aware

    24 Aug 2018, 3:35PM

    We're aware of a suspicious email being sent and/or phone calls being received asking you for your card and/or bank account details to receive a government refund due to being overcharged fees.

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    We’re aware of a suspicious email being sent and/or phone calls being received asking you for your card and/or bank account details to receive a government refund due to being overcharged fees.

    This is a scam and has not been issued by Queensland Country. We ask that you exercise extreme caution regarding any phone calls or emails from individuals claiming to be from Queensland Country and asking for your card or bank account details. Our staff will never ask for this type of information and will only ask identification questions to verify the identity of the person they have called.

    If you receive an email or phone call that appears to be from Queensland Country informing you that you’re entitled to a government refund due to being overcharged fees, do not open the email or provide your personal information over the phone. We would also encourage you to advise us or scamwatch.gov.au of the incident. It is important to note that this is a targeted phishing attack to Members and Non-Members.

    If you have any concerns please contact us on 1800 075 078 or visit your local branch.

    To learn more about scams and how to protect yourself visit our security information section on our website.

  • Scam Alert

    5 Mar 2018, 12:26PM

    We’re aware of a suspicious email being shared to Members and Non-Members asking you to revalidate your account to avoid disconnection.

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    This is a scam and has not been issued by Queensland Country.  Queensland Country will not ask you to revalidate your account online to avoid disconnection or contact you via a suspicious email address such as the one being used in this scam "QCCU Customer Support legnica@dbgitr.pl". 

    If you receive an email that appears to be from Queensland Country informing you of new security measures, revalidation instructions or other changes via email, do not open it.  This may be harmful to your computer and put your personal information at risk. 

    Should you receive an email, we would encourage you to also advise us or scamwatch.gov.au  of the incident. It is important to note that this is a targeted phishing attack to Members and Non-Members.

    If you have any concerns please contact us on 1800 075 078 or visit your local branch. 


    To learn more about scams and how to protect yourself visit our security information section on our website.

  • Notice of Changes to Terms and Conditions

    22 Feb 2018, 5:49PM

    Queensland Country has updated the terms and conditions that apply to your transaction and savings accounts and use of internet and mobile banking services to include important information about PayIDs and completing transactions through the New Payments Platform (NPP).

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    These changes are effective from the date that the NPP commenced. You can find out more information on internet banking, phone service and mobile banking in our Account and Access Facility Conditions of Use document.  

    Learn more about NPP now available to Queensland Country Credit Union Members and subscribe to our mailing list for the latest news and updates.

  • Scam Alert

    3 Nov 2017, 9:32AM

    We’re aware of a suspicious email being shared to Members and Non-Members asking you to revalidate your account for security purposes.

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    Details

    This is a scam and has not been issued by Queensland Country.  Queensland Country will not notify you of new security measures or changes via email. 

    If you receive an email that appears to be from Queensland Country informing you of new security measures or changes via email, do not open it.  This may be harmful to your computer and put your personal information at risk. 

    Should you receive an email, we would encourage you to also advise us or scamwatch.gov.au  of the incident.

    If you have any concerns please contact us on 1800 075 078 or visit your local branch. 


    To learn more about scams and how to protect yourself visit our security information section on our website.