• Planned System Outage Sept 22 2019

    16 Sep 2019, 5:30AM

    Planned System Outage: mobile app, internet and telephone banking and new member applications may be offline briefly for planned system maintenance from 3:00am – 7:00am Sunday, 22 September 2019 (QLD time).

    Toggle Item

    Details

    We’re committed to improving your banking experience, so we're going offline for planned system maintenance Sunday, 22 September 2019 in the early hours of the morning from 3:00am - 7:00am (QLD Time).

    This will affect:

    • mobile app
    • internet banking
    • telephone banking
    • online applications

    Cards will remain unaffected. However, Queenslanders branded cards will be impacted by withdrawal limits during the planned outage timeframe.

    Please ensure you have money accessible during this time, so transfer funds or get cash out in advance. You can keep up to date via our Facebook page.

    Thank you for your understanding.

     

    Kind regards,

     

    Your Queenslander Country Credit Union Team

  • Credit card reforms coming soon

    10 Dec 2018, 5:09PM

    Have you heard? We’re implementing a number of beneficial changes to our credit cards from 1 January 2019.

    Toggle Item

    Details

    How you manage your credit card facility and credit limit is about to get easier! 

    Earlier this year, Australian Securities and Investment Commission (ASIC) completed a review of responsible lending practices in respect to credit card facilities. As a result of that review, a number of beneficial changes will come into effect very soon.

    From 1 January 2019:

    • you will be able to cancel or reduce the limit on your credit card via Internet Banking or the Mobile Banking App (please note that minimum credit limits may apply). The cancellation or reduction will take effect from the date the completed request is received by Queensland Country. You will receive written confirmation once the request has been processed; and
    • interest will only be charged from the expiry of your interest free period. Previously if a balance was unpaid at the expiry of the interest free period interest was charged from the date of transaction. Queensland Country does not retrospectively apply interest, credit fees and charges. The interest, credit fees and charges applied to your balance will be those applicable as at the date of the transaction.

    We'll also keep this space updated with details on how to cancel or reduce the limit on your Visa credit card when it becomes available on the Mobile Banking App and Internet banking.

    To help you understand how the credit card reforms will benefit you, please contact your local branch or our call centre on 1800 075 078.

  • Be Scam Aware

    24 Aug 2018, 3:35PM

    We're aware of a suspicious email being sent and/or phone calls being received asking you for your card and/or bank account details to receive a government refund due to being overcharged fees.

    Toggle Item

    Details

    We’re aware of a suspicious email being sent and/or phone calls being received asking you for your card and/or bank account details to receive a government refund due to being overcharged fees.

    This is a scam and has not been issued by Queensland Country. We ask that you exercise extreme caution regarding any phone calls or emails from individuals claiming to be from Queensland Country and asking for your card or bank account details. Our staff will never ask for this type of information and will only ask identification questions to verify the identity of the person they have called.

    If you receive an email or phone call that appears to be from Queensland Country informing you that you’re entitled to a government refund due to being overcharged fees, do not open the email or provide your personal information over the phone. We would also encourage you to advise us or scamwatch.gov.au of the incident. It is important to note that this is a targeted phishing attack to Members and Non-Members.

    If you have any concerns please contact us on 1800 075 078 or visit your local branch.

    To learn more about scams and how to protect yourself visit our security information section on our website.

  • Scam Alert

    5 Mar 2018, 12:26PM

    We’re aware of a suspicious email being shared to Members and Non-Members asking you to revalidate your account to avoid disconnection.

    Toggle Item

    Details

    This is a scam and has not been issued by Queensland Country.  Queensland Country will not ask you to revalidate your account online to avoid disconnection or contact you via a suspicious email address such as the one being used in this scam "QCCU Customer Support [email protected]". 

    If you receive an email that appears to be from Queensland Country informing you of new security measures, revalidation instructions or other changes via email, do not open it.  This may be harmful to your computer and put your personal information at risk. 

    Should you receive an email, we would encourage you to also advise us or scamwatch.gov.au  of the incident. It is important to note that this is a targeted phishing attack to Members and Non-Members.

    If you have any concerns please contact us on 1800 075 078 or visit your local branch. 


    To learn more about scams and how to protect yourself visit our security information section on our website.

  • Scam Alert

    3 Nov 2017, 9:32AM

    We’re aware of a suspicious email being shared to Members and Non-Members asking you to revalidate your account for security purposes.

    Toggle Item

    Details

    This is a scam and has not been issued by Queensland Country.  Queensland Country will not notify you of new security measures or changes via email. 

    If you receive an email that appears to be from Queensland Country informing you of new security measures or changes via email, do not open it.  This may be harmful to your computer and put your personal information at risk. 

    Should you receive an email, we would encourage you to also advise us or scamwatch.gov.au  of the incident.

    If you have any concerns please contact us on 1800 075 078 or visit your local branch. 


    To learn more about scams and how to protect yourself visit our security information section on our website.