• Systems back online

    18 Mar 2018, 7:03AM

    Our banking system is back online after a prolonged and unexpected outage. Services were returned early this morning and Members can now access Internet Banking, mobile app and phone banking. We thank you for your patience during this time as we worked closely with our service providers to resolve the issue.

  • System Outage

    17 Mar 2018, 9:39PM

    We are currently experiencing an outage that is affecting Members access to Internet Banking and the app. We are working closely with our service providers to fix the issue as quickly as possible, with technicians working through until the issue is resolved. We'll continue to provide updates as they become available. Please visit our Facebook page for the most recent updates - https://www.facebook.com/queenslandcountry/

  • Easter Trading Hours

    12 Mar 2018, 11:26AM
    Branch network and contact centre

    We'd also like to take this time to wish all our Members a safe and happy Easter.

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    Our Easter trading hours are as follows:

      Our branch network 1800 075 078

    Good Friday 30 March 2018

    Closed Closed
    Saturday 31 March 2018 Closed 8:30am to 12:30pm

    Easter Sunday 1 April 2018

    Closed Closed

    Easter Monday 2 April 2018

    Closed Closed
    Tuesday 3 April 2018 Resume normal trade Resume normal trade

    Phone banking
    1300 722 812

    Lost or stolen cards
    1800 621 199 or +61 2 9959 7686

  • Scam Alert

    5 Mar 2018, 12:26PM

    We’re aware of a suspicious email being shared to Members and Non-Members asking you to revalidate your account to avoid disconnection.

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    This is a scam and has not been issued by Queensland Country.  Queensland Country will not ask you to revalidate your account online to avoid disconnection or contact you via a suspicious email address such as the one being used in this scam "QCCU Customer Support legnica@dbgitr.pl". 

    If you receive an email that appears to be from Queensland Country informing you of new security measures, revalidation instructions or other changes via email, do not open it.  This may be harmful to your computer and put your personal information at risk. 

    Should you receive an email, we would encourage you to also advise us or scamwatch.gov.au  of the incident. It is important to note that this is a targeted phishing attack to Members and Non-Members.

    If you have any concerns please contact us on 1800 075 078 or visit your local branch. 

    To learn more about scams and how to protect yourself visit our security information section on our website.

  • Notice of Changes to Terms and Conditions

    22 Feb 2018, 5:49PM

    Queensland Country has updated the terms and conditions that apply to your transaction and savings accounts and use of internet and mobile banking services to include important information about PayIDs and completing transactions through the New Payments Platform (NPP).

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    These changes are effective from the date that the NPP commences. Download your copy of the Internet Banking, Phone Service and Mobile Banking Terms and Conditions here. 

    Learn more about NPP coming soon to Queensland Country Credit Union Members and subscribe to our mailing list for the latest news and updates.