Latest update: Due to the ongoing extreme weather and flooding in North Queensland, we regret to advise that our Ayr branch will not open for trading on Saturday 9 February. We apologise for any inconvenience.
Members are reminded of the need to be extra vigilant regarding banking security. Unfortunately during events such as the recent North Queensland rain and flooding, perpetrators of frauds and scams target the vulnerability of people in impacted communities.
Please refer to our page on scams for further information or contact Queensland Country on 1800 075 078 if you have queries or concerns.
All Queensland Country branches and our Contact Centre have returned to normal trading hours.
Insurance claims can be lodged directly with CGU by calling 13 24 80. If damage to your home or business has occurred, please document all damage for insurance purposes. Using photos or video is the best way to do this.
Details of Queensland Country’s Member Assistance Package can be found here.
We appreciate your patience during the recent North Queensland weather event.
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