• Weather alert

    31 Jan 2019, 12:32PM
    Townsville, North Queensland
    Branch network and Townsville Head Office

    Latest update: Due to the ongoing extreme weather and flooding in North Queensland, we regret to advise that our Ayr branch will not open for trading on Saturday 9 February. We apologise for any inconvenience.

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    Members are reminded of the need to be extra vigilant regarding banking security. Unfortunately during events such as the recent North Queensland rain and flooding, perpetrators of frauds and scams target the vulnerability of people in impacted communities.

    Please refer to our page on scams for further information or contact Queensland Country on 1800 075 078 if you have queries or concerns.

    All Queensland Country branches and our Contact Centre have returned to normal trading hours.

    Insurance claims can be lodged directly with CGU by calling 13 24 80. If damage to your home or business has occurred, please document all damage for insurance purposes. Using photos or video is the best way to do this.

    Details of Queensland Country’s Member Assistance Package can be found here. 

    We appreciate your patience during the recent North Queensland weather event.

    Follow our Facebook page for regular updates.

  • Important information regarding interest rate changes

    2 Jan 2019, 12:29AM
    Savings accounts

    Effective 11 February 2019, the interest rate offered on the following savings accounts will be reduced:

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    As Members would be aware, we are currently operating at record low official interest rates. This difficult economic environment means Queensland Country must consistently monitor the interest rates, fees and charges that apply to the loans, savings and investment accounts we offer Members.

    A recent review of our range of savings accounts has led to a small reduction in the interest rate on a number of accounts. We have aimed to keep the impact of the changes on our Members as low as possible. Further, our market research indicates that all impacted accounts remain competitive in the market with regard to the interest rates, fees, terms and conditions offered.

    During the same review, a decision was made to remove a number of transaction fees and reduce the balance required to qualify for transaction fee exemptions – meaning a significantly increased number of Members now qualify for fee-free transactional banking.

    We will continue to monitor both the transaction fees we charge and the interest rates we offer in an attempt to deliver an overall product offering that benefits a majority of Members.

    If you have any questions regarding this change, please feel free to contact your nearest branch or phone 1800 075 078.

    Bonus Saver, Student Money Saver and Future Start

      Old rate New rate

    Base interest rate

    0.01% p.a.

    0.01% p.a.

    Bonus interest rate

    2.59% p.a.

    2.49% p.a.

    Total interest (all conditions met)

    2.60% p.a.

    2.50% p.a.

    Online Saver and Business Online Saver

     

    Old rate New rate

    Interest rate

    1.70% p.a.

    1.50% p.a.

    Pension Plus

    Old balance range Old rate New balance range New rate

    Balances up to $49,200

    1.35% p.a.

    Balances up to $50,000

    1.25% p.a.

    Balances more than $49,200

    2.60% p.a.

    Balances more than $50,000

    2.50% p.a

  • Credit card reforms coming soon

    10 Dec 2018, 5:09PM

    Have you heard? We’re implementing a number of beneficial changes to our credit cards from 1 January 2019.

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    How you manage your credit card facility and credit limit is about to get easier! 

    Earlier this year, Australian Securities and Investment Commission (ASIC) completed a review of responsible lending practices in respect to credit card facilities. As a result of that review, a number of beneficial changes will come into effect very soon.

    From 1 January 2019:

    • you will be able to cancel or reduce the limit on your credit card via Internet Banking or the Mobile Banking App (please note that minimum credit limits may apply). The cancellation or reduction will take effect from the date the completed request is received by Queensland Country. You will receive written confirmation once the request has been processed; and
    • interest will only be charged from the expiry of your interest free period. Previously if a balance was unpaid at the expiry of the interest free period interest was charged from the date of transaction. Queensland Country does not retrospectively apply interest, credit fees and charges. The interest, credit fees and charges applied to your balance will be those applicable as at the date of the transaction.

    We'll also keep this space updated with details on how to cancel or reduce the limit on your Visa credit card when it becomes available on the Mobile Banking App and Internet banking.

    To help you understand how the credit card reforms will benefit you, please contact your local branch or our call centre on 1800 075 078.

  • Be Scam Aware

    24 Aug 2018, 3:35PM

    We're aware of a suspicious email being sent and/or phone calls being received asking you for your card and/or bank account details to receive a government refund due to being overcharged fees.

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    We’re aware of a suspicious email being sent and/or phone calls being received asking you for your card and/or bank account details to receive a government refund due to being overcharged fees.

    This is a scam and has not been issued by Queensland Country. We ask that you exercise extreme caution regarding any phone calls or emails from individuals claiming to be from Queensland Country and asking for your card or bank account details. Our staff will never ask for this type of information and will only ask identification questions to verify the identity of the person they have called.

    If you receive an email or phone call that appears to be from Queensland Country informing you that you’re entitled to a government refund due to being overcharged fees, do not open the email or provide your personal information over the phone. We would also encourage you to advise us or scamwatch.gov.au of the incident. It is important to note that this is a targeted phishing attack to Members and Non-Members.

    If you have any concerns please contact us on 1800 075 078 or visit your local branch.

    To learn more about scams and how to protect yourself visit our security information section on our website.

  • Scam Alert

    5 Mar 2018, 12:26PM

    We’re aware of a suspicious email being shared to Members and Non-Members asking you to revalidate your account to avoid disconnection.

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    This is a scam and has not been issued by Queensland Country.  Queensland Country will not ask you to revalidate your account online to avoid disconnection or contact you via a suspicious email address such as the one being used in this scam "QCCU Customer Support legnica@dbgitr.pl". 

    If you receive an email that appears to be from Queensland Country informing you of new security measures, revalidation instructions or other changes via email, do not open it.  This may be harmful to your computer and put your personal information at risk. 

    Should you receive an email, we would encourage you to also advise us or scamwatch.gov.au  of the incident. It is important to note that this is a targeted phishing attack to Members and Non-Members.

    If you have any concerns please contact us on 1800 075 078 or visit your local branch. 


    To learn more about scams and how to protect yourself visit our security information section on our website.