Toggle Item

What do I do if my card is lost or stolen?

If you've lost your card or think it has been stolen, please call your nearest branch during business hours. If you need to report your card lost or stolen outside business hours, please phone the Visa lost or stolen cards hotline on 1800 621 199 or (02) 9959 7686.

You can also update your card's status to lost or stolen in internet banking under "services".

If your card is lost or stolen when you're overseas, please phone +612 9959 7686.

Toggle Item

What is Verified by Visa?

If you're shopping online, you may come across Verified by Visa at certain merchants. Verified by Visa authenticates your identity at the point of the transaction, and is designed to make online shopping safer.

It guarantees to both the buyer and seller that it's a genuine transaction. All Visa cards are able to use the Verified by Visa service.