General

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Are you as secure as a bank?

Credit unions are regulated by the same government regulator as the major banks – the Australian Prudential Regulation Authority (APRA).

APRA’s supervision is designed to minimise the chance that a financial institution will be unable to meet its obligations to depositors. Credit unions, banks and building societies must all comply with the same set of APRA rules (known as Prudential Standards). We comply with all Prudential Standards and are in a strong and stable financial position.

What is the Financial Claims Scheme (the deposit guarantee)?

APRA administers the Financial Claims Scheme (FCS), which is an additional protection for deposits.

The FCS ensures that depositors with banks, credit unions, and building societies will be guaranteed repayment of their funds in the extremely unlikely event that any banking institution faces stress.

The Scheme includes a guarantee of $250,000 per person per institution.

To find out more about Government guarantees, visit APRA’s FCS website.

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What are your current interest rates?

You can find all of our latest interest rates for loan and deposit products on our rates and fees page.

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Where can I find your branches?

We've got 21 branches across Queensland, stretching from Stanthorpe in the south to Weipa in the north, and as far west as our roots in Mount Isa.

You can find your nearest branch here.

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Do you have ATMs?

Yes. We have Queensland Country ATMs at all of our branches. To find one close to you use the 'Search' bar in the top right hand corner.

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What are e-statements?

e-Statements are an electronic version of your account statements you can easily access through internet banking. They're a quick, convenient and a secure way to receive your account information.

With e-statements you enjoy:

  • Improved security – e-statement cannot be stolen from your letter box
  • Quick delivery – no more delays waiting for the mail to arrive
  • Convenient access - view your statements any time
  • Access to old statements - view and print past statements for free
  • Email alerts – we tell you when your statement is available
  • Less clutter – no more excess paper

Best of all this service is available to all Queensland Country Members for FREE.

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How can I register for e-statements?

It’s easy to switch to eStatements with internet banking.

  1. Login to internet banking
  2. Visit "e-statement management" under "Services" (complete the SMS validation)
  3. Change your delivery method.

Not set up for internet banking yet? Talk with us about registering for access and switching to e-statements today - call us on 1800 075 078 or visit your nearest branch.