Following a thorough review of Queensland Country Credit Union’s branch network, the organisation has decided to close its Dayboro and Tieri branches by 8 June 2018.
According to CEO, Aileen Cull, low transaction volumes in these two locations means it is no longer viable to provide a full-service branch offering.
“Branch delivery continues to be a vital part of Queensland Country’s offering for Members but, as with other financial institutions, the organisation cannot continue to provide full branch services at locations where demand is low,” she explained.
Services will continue to be provided to Members via Queensland Country’s Contact Centre, via the national network of ATMs and point-of-sale terminals, internet banking and phone banking.
Additionally, Queensland Country’s association with the Bank@Post scheme will allow Members with an eligible card that require face-to-face banking transactions to continue to do so in both locations.
“The face of banking is changing,” Ms Cull explained. “With the variety of access methods now available to consumers, visiting a branch has become less popular. In the two locations affected by this decision, less than three percent of the branch’s Members conduct an over-the-counter transaction on a weekly basis,” she added.
Members in the communities affected by the closures have been sent correspondence regarding the change. In addition, further information can be provided by calling 1800 075 078 or emailing firstname.lastname@example.org