There are a number of telephone and email scams that regularly circulate in Australia. Email scams can be extremely sophisticated, and emails in particular can look exactly like an organisation's real emails but contain hidden links to fake websites. Phone scammers also often know a lot of information about you which leads you to believe they're who they say they are.

What should you do if you receive a scam call or email?

  • Hang up immediately or delete the email. If you are unsure if it was a scam, you should independently locate contact details for the organisation the scammer claimed to be representing and telephone to directly verify if the call originated there (don't use any website addresses or phone numbers they have provided to check authenticity).
  • Be suspicious of anyone offering any refund you weren't expecting, especially one that's worth hundreds or thousands of dollars.
  • Never provide or confirm personal information, or send money to someone unless you are absolutely certain of who they are.
  • Check website URLs before clicking on links within an email to make sure you have the legitimate website.

Be wary of emails appearing to be from your bank, Australian Tax Office, PayPal and others requesting you enter your details to be eligible for a refund or to reset your account after a hacking attempt. Navigate to your account the way you normally would, not from the link in the email, and contact your branch, the ATO or PayPal to verify its authenticity.

From time to time you might receive an email from us with a link to our online banking, such as if we mention a new feature - always check it's directing to and there's a padlock icon in the address bar.

If you think you may have been affected, report it to your local police and branch immediately and phone the ACCC Info Centre direct on 1300 795 995 during normal business hours to report the scam.